Ellis Houslin
Articles
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Does Airbit hold my money?
All earnings from sales made in your personal stores are paid instantly to you, direct from the customer, and do not pass through Airbit. All earnings from sales made on the Marketplace are held ...
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What happens if my Marketplace payout fails?
As long as you've completed your payout settings setup, payment shouldn't fail, however, if there is an issue, contact us at support@airbit.com and we'll be happy to look into it for you.
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Can I keep my funds in Airbit and withdraw them when I want?
No - marketplace payouts will be made at the end of the month, for the previous month's earnings, as long as you've completed your payout settings setup. Personal store sales are made directly fr...
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Why am I being asked to verify my address?
Some banks/institutions will request this in order to verify your identity, and, if requested, it will be necessary to do so before you can receive your payout. This not a request from Airbit. One ...
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Can I change the payout method I initially chose in my setup?
Yes, you can change your payout method or edit any other payment details by heading to Dashboard > Selling Tools > Seller Preferences > Payout Settings, or click here.
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Do you support payments worldwide?
Yes. Marketplace payments can be made using PayPal, debit/credit card, Apple Pay, Google Pay and more, which are available worldwide. Payments in your personal stores can be made with PayPal & St...
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Are there any fees I need to be aware of when receiving payments?
Yes, every payment merchant applies transaction fees - the fee you pay will vary based on whether a sale is made on the Marketplace or in your personal store. Each personal store sale will be sub...
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Have you shared any of my information with another company? Is my information safe?
In order to implement these changes, we do need to share some of your payment information with the payment merchant, Tipalti - an industry leader in music royalty payouts. Tipalti is an extremely...
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How can I confirm if my payment setup was successful after completing the setup process?
If the payment setup process was not completed successfully, a message will be displayed on your dashboard to notify you. If you do not see any such message, it means your setup was successful, a...
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Will my payouts show separate amounts earned from the Marketplace, personal stores and Content ID separately?
Marketplace payouts will be provided as a single payment, encompassing both your Marketplace earnings and Content ID earnings. However, you can review the specific details of each period's payouts ...