Why Isn't Autoplay Working?

This could happen for various reasons; - the first thing to check is that you haven't disabled autoplay in Dashboard > Music Stores > HTML5 (select your configuration). This can be set for each store, so make sure you have it enabled in the correct configuration

Assuming that is ok, it will be browser restrictions that are blocking autoplay, as these tend to block autoplay completely. Google Chrome for example, have set parameters that must be met before autoplay works - e.g. how many times you've visited the page, how you've interacted with it, etc., so if these are not met by the visitor, autoplay will be blocked.

Please note that autoplay doesn't work on Mobile or Soundclick, and never has.

0 out of 0 found this helpful